Frequently Asked Questions
Order
How do I return a product?
Should you wish to initiate a return due to any reason, we kindly request you to contact us. You have the option to return the item within 30 days, provided it remains in its original condition, ensuring a seamless refund process. In the event that the delivered items are identified as damaged, please notify us at your earliest convenience.
Upon receipt of the returned items, you will receive a notification. Rest assured; you will also be informed once your refund has been successfully processed. The refund will be executed through the same payment method employed during the initial purchase.
For a streamlined return experience, we recommend utilizing a trackable delivery method. This enables you to monitor the status of your dispatched item effectively.
How do I cancel or amend my order?
Yes, you'll be pleased to know that we offer free delivery for all our products to addresses within the United Kingdom. This means you can receive your selected items without any additional delivery costs, reaffirming our commitment to delivering both quality products and a convenient shopping experience to our customers across the UK.
Which Payment Methods can I use?
We offer a variety of online payment methods that you can use to purchase your great quality vitamins and supplements. We accept the following: Mastercard, Visa, American Express, Paypal, Maestro and GooglePay. You’ll be able to choose your payment method when you checkout.
Where is my order?
Typically, your order will have been dispatched within 48 hours of your initial placement. We kindly request your patience for about 2-3 days for your order to reach its destination. In the rare circumstance that your order has not arrived within the stipulated time frame, we encourage you to reach out to us. Please provide us with your order number, and we will promptly investigate the matter to ensure your order's timely and smooth delivery.
Can I view my New Leaf order history?
Yes you can, if you have created an account, simply log in to your account by clicking here
Products
Where are New Leaf products manufactured?
New Leaf takes pride in being a British company, and our commitment to quality is reflected in our manufacturing practices. All our Vitamins & Supplements are meticulously produced right here in the UK, adhering to the rigorous GMP (Good Manufacturing Practice) Standards. This underscores our dedication to offering you products that meet the highest quality and safety standards
Where do you source your ingredients?
Our raw materials are sourced internationally, to strict pharmaceutical or food grade standards. We strive to continually source the best, highest quality ingredients.
What are GMP Standards?
Good Manufacturing Practice (GMP) sets the baseline standard that any reputable supplements manufacturer must adhere to throughout their production processes.
Under GMP, products are expected to:
- Maintain a consistent level of high quality
- Align with their intended purpose
- Fulfill the prerequisites of the marketing authorization (MA) or the specified product requirements
These standards guarantee that the supplements you receive are not only safe but also of superior quality. To delve deeper into the process and understand how these standards are upheld, click here.
Do you cater for different dietary requirements?
Yes! We're proud to offer a range of options that accommodate various dietary requirements. The majority of our products are tailored to be vegan-friendly, while others cater to individuals adhering to dairy-free and gluten-free diets. To determine the suitability of a specific product for your dietary preferences, we encourage you to review each product individually. This way, you can confidently make choices that align perfectly with your requirements.
Is your Gummy Range Vegan and Halal?
Yes, you will be pleased to know that our Gummy Range is both Vegan and Halal Certified with the ingredients manufactured using pectin rather than gelatine. This not only underscores our dedication to inclusivity but also guarantees a product that resonates with a wider range of dietary preferences and requirements.
Is your packaging environmentally friendly?
We have removed cartons across the majority of our products and our bottles are fully recyclable.We continue to explore the use of more eco-friendly bottles for future products to protect the environment.
My Details
Can I create an account?
Yes. You can register for an account here and keep up to date with all your orders and subscriptions.
I've forgotten my password
If you have an account you can reset your password here.
Can I sign up to receive special offers?
Yes you can sign up to receive our email newsletter filled with news, product information and offers.
Are my personal details safe?
Yes your personal details will remain safe at all times. To find out more, please see our privacy policy